WORX Reviews
Based on 21 customer reviews and online research, worx.com has a consumer rating of 2.6 out of 5 stars, indicating that most customers are generally satisfied with WORX.
5 Stars(8)
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2 Stars(1)
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1 Star(12)
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How would you rate WORX?
Top Reviews
Don’t listen to these bad reviews I suspect they were people expecting too much or expecting the tools to do something they weren’t designed for I truly suspect they havent tried hard as what they are saying is wrong. Also you buy something in the US and expect it to work in the UK and you give a bad review for that sorry but everyone know the power demands are completly miles apart. Do your research for anything you buy it is not hard.
i have all my tools from Worx I have a drill driver, plunge cutter, sonicrafter and a screwdriver Worx is a great DIY tool specialist and make some great tools my drill driver is 8 years old it’s built a 18 foot by 9 foot workshop, a 9ft by 6 ft deck and many other things it’s never once gone wrong I bought a plunge cutter and it stopped working it was replaced by the place I bought it Homebase who replaced it under the Worx warranty
So please make your own discoveries and don’t rule out Worx they make some great stuff
After reading the reviews on here I was rather shocked at how many people disrespect a supplier without contacting them first. I have been in a Worx group and even bought some tools some are worth the money others are not. My overall experience with the customer service is one I would highly recommend. You buy and item it goes faulty everything does in time but you get a good warranty with the item same as any other company.
I have been with Worx group on facebook quite a long time and have bought tools. Some are heavy duty others are not but they are value for money. Tools break down but they get a good warranty and the issue is resolved very quickly. People you talk to either Customer Services or if you are in a Worx group it could be one of the admin who help make sure you are kept satisfied by there service.
I have not bought any battery shared Worx tools but have talked to others that have and they all seem very pleased with the quality and durability of the battery or the bare body which ever they purchase.
I have read other reviews that do not give any company a chance they just had to drag the company down without actually experiencing the product and the people who work for the company without actually giving them a chance.
Customer Reviews (21)
Don't buy Worx mowers! It’s the worst device I’ve ever bought.
It broke down before the warranty period expired, and the company only procrastinated without intending to fix the problem.
Their service company LetMeRepair GmbH returned my mower back in much worse condition than before. Total disaster. I spent many months in conversation without success.
Don't buy Worx mowers! It's the worst device I've ever bought.
It broke down before the warranty period expired, and the company only procrastinated without intending to fix the problem.
Their service company LetMeRepair GmbH returned my mower back in much worse condition than before. Total disaster. I spent many months in conversation without success.
I bought this mower because its supposed to cut to a
depth between 20mm - 70mm....
But it Doesn't,
On the lowest setting, I put a straight Edge diagonally across the wheels, then measured to the blade it was 35mm....
So I phoned the helpline numerous times, to see if there was some other way of adjustment....
But they were Very Unhelpful, and never even bothered to return any of my calls, or come up with an answer to this problem.....
So if your looking for bad customer service and a Mower that only does a LONG CUT OF 35MM...Maybe try this one....
Tried to buy chainsaw for 6 weeks. One never made it, 2nd one was delayed twice. Ordered a greenworks, had it in 5 days. Customer service with worx is as poor as it gets. Incredibly unqualified people.
They sent me a non-functional $400 lawnmower (unable to turn on). After I tried to get a replacement they sent me another non-functional lawnmower (stops running while mowing every few feet). When I asked for a refund they said it would be 'pro-rated based on time of purchase.' It has now been a week of back and forth and they still have not told me what the refund amount will be. My Amazon review about this was rejected and they deleted my comment on their Facebook, so if you're wondering why you don't normally see bad reviews of this company, that's why!
Sent drill back under warranty 2 months ago not had updates discussing customer service would not buy anything else from them
==> 03 May 2021
A few days ago they sent a new drill. Worx WX384 model.
==> 24 April 2021
My product delivery date is February 20th. I still haven't been able to receive it. I send an e-mail. They do not answer.
==> 2 April 2021
I bought Bauker Drill, the brand of this company. Within a year, its head began to wobble. I sent it to them. 40 days have passed. Still no answer. I definitely do not recommend it. It will be my first and last purchase of this brand.
I see a lot of negative reviews and I’m not impressed with their customer service but I can’t knock some of their products. I first picked up the WORX WG320 JawSaw 20V PowerShare Cordless Electric Chainsaw and loved it at first use. Nothing but praise about it. I then was looking for a light weight weed eater and since I had batteries for the WORX product line I got the WORX WG163 GT 3.0 20V PowerShare 12" Cordless String Trimmer & Edger and again I was impressed. I did have problems with there order site because of slow responses to email order questions but I eventually got a response.
What a brilliant tool just received my sonicrafter this week the cutting action in fantastic well done once again for a great product
I had a fault appear after almost three years of great performance and the customer service I received was fantastic.
They were fantastic throughout the process and replaced the faulty part free of charge.
I have had Worx tools for a long time, I have tried previous brands but they are heavy and hard to use all day. I love the power to weight of the Worx products, they are always up to the task, they have never let me down, the drills and reliable and strong and take all the abuse I throw at them. My favourite tool is the plunge saw, it cuts through OSB board like but it save hours of work, its simply genius. Well done Worx keep it up, you've neve let me down.
Lawnmower broke after a few months. Was supposed to have a 12 month warranty. Tried 5 times to get support and they would simply not respond
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